Refund policy
Refund Policy
Because every item we produce is custom made to order and printed specifically to your supplied design, we operate a tailored returns policy in line with UK consumer regulations for personalised goods.
Change of Mind & Artwork Errors
Since your items are manufactured uniquely for you, we cannot offer refunds, returns, or reprints for:
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Change of mind after production has begun.
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Spelling mistakes, typos, low-resolution imagery, incorrect phone numbers, or design errors present in the artwork you approved.
Please double-check all text, layouts, and dimensions carefully before approving your proof.
Faulty, Damaged, or Incorrect Items
We take pride in high-quality print. If your order arrives damaged in transit, possesses a manufacturing defect, or materially differs from the approved proof, we will gladly put it right with a free reprint or a full refund.
To make a claim:
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Contact us within 7 calendar days of delivery at hi@beacon.studio.
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Include your order number, a brief description of the issue, and clear photos showing the fault or transit damage.
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If the packaging itself was damaged on arrival, please include photos of the outer box.
Once reviewed, we will confirm whether a reprint or refund has been approved. Refunds are processed back to your original payment method within 3–5 working days.
Contact Us
Have a question about an existing order? Get in touch:
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Email: hi@beacon.studio
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Studio Location: Leicester, United Kingdom